1) How soon do I need to place my order? |
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As soon as possible. We would like the opportunity to provide you with the best possible service and the best quality programs, so we recommend ordering no less than two days prior to the funeral service if local and three days if outside of the greater Jackson, Mississippi area. |
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2) When will I receive my order? |
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Most orders are processed within two business days locally and three business days outside of the greater Jackson area. The total turnaround time will depend on how quickly you submit all of your information and photos, how quickly you respond to your proof and the shipping method used. |
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3) What do I do if I need my order sooner? |
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Rush orders will be accommodated whenever possible for an additional charge. Just let us know when placing your order. |
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4) How do I submit my order? |
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You may place your orders by phone, fax, email, or by coming to our office. Whichever way you choose, our friendly customer care representatives are available and will be happy to assist you. |
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5) How do I submit my photos? |
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You may drop off your photos at our office or scan and email them to us. When scanning, please set your scanning resolution to 300dpi. This will allow for the best image quality when printing your order. |
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6) Will my photos be returned? |
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Yes. We understand that the photos you submit are your favorite and sometimes irreplaceable photo memories. That’s why great care is always taken when handling your special photos. They are always returned to you with your order in the same condition as when you gave them to us. |
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7) Will I receive a proof before my order is printed? |
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Yes. Your proof will be faxed or emailed to you directly or to your funeral home. If you submit all of your information by noon, your proof will be ready by noon the next business day (except Saturdays and Sundays). |
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8) Where can I find help on writing an obituary or order of service? |
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An obituary guide and sample order of service can be found in the product catalog. |
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9) When do I pay for my order? |
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Payment is due upon placement of order. |
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10) What are my payment options? |
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For your convenience, we accept Visa and MasterCard. If paying in person, checks and cash are also accepted. |
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11) What are my shipping options? |
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Orders are shipped FedEx overnight at standard shipping rates depending on the size of your order. You also have the option of picking up your order from our office at no additional charge. |
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12) What happens if I need to cancel my order? |
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Our commitment is to provide superior quality products and service on every order. We strive for 100% satisfaction. If you are not happy with our products or service for any reason, please let us know and we will work with you to meet your expectations. However, if you must cancel your order, you may do so prior to approving the proof and you will only be charged for setup and/or design. Once you approve your proof, production begins immediately, therefore, no refunds will be issued after this time. |
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13) Can I reorder more programs and memorial keepsakes? |
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Yes! As long as we still have your information on file, you may reorder. |
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14) How long do you keep customer files? |
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We archive most customer files for up to 6 months for reorders; however, we can’t guarantee that we’ll still have your design on file. Customers are advised to save at least one copy of their program. |
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